FAQ
Jewel and Bahia offer excellent accommodations and amenities, ensuring your stay is comfortable and enjoyable. The primary distinction is that the event occurs at Jewel Paradise Cove, a smaller, more intimate resort that works well for presenting the shows. On the other hand, Bahia is a more spacious property, just a short 5-minute drive away from Jewel. We have staff at both properties to ensure you are well cared for. Plus, shuttles run between the two resorts whenever an activity occurs, or music is performed, providing a convenient and comfortable way to move between the two locations.
If this is your first time attending one of our events, you should set up your account with us by pre-registering at Island Gigs. By pre-registering, all your pertinent information will be in our reservation system and all you will need to do is enter your username and password to begin booking your room on your designated on-sale date.
You will receive an email prior to the on sale date with instructions as to when and how you can book, along with your personal booking code. The personal booking code is one time use only.
No, you can only reserve one room per guest.
We accept all major cards, Mastercard, Visa, American Express and Discover.
Yes, upon making a reservation, you can make the choice to split your balance 50/50 and pay separately.
Yes, we offer a payment plan. You will see your payment options while you are completing
booking your room reservation.
The initial deposit is non-refundable. Please see the additional cancellation penalties specific to your event appearing in the booking process. Name changes are allowed when needed and should be sent to Island Gigs in writing via email ([email protected]). Penalties will apply.
Yes, you can choose your room category if your category of choice is available. Choosing the number of beds or placement of the floor is considered a “request”.*
*Please note - a “request” can not be guaranteed. (i.e. bed type, floor preference or exact room number).
Yes, side trips are available at the time of booking and leading up to the event if you choose to add them on later.
Yes, we do offer Travel Protection in the booking process.
Each event is 4 nights and 5 days, with the 5th day being the day you check out. If you are interested in extending your vacation for an additional cost, you may be able to book a pre or post-night, depending on room availability.
For Island Exodus, the pre-night will be January 18; the event itself takes place January 19,20,21,22 and the checkout day or post night will be January 23.
For Island Exodus, the pre-night will be January 18; the event itself takes place January 19,20,21,22 and the checkout day or post night will be January 23.
The event includes 4 nights hotel stay, all meals, all drinks, all of the music events and roundtrip transfers to and from the resort in Jamaica. Airfare is not included.
All of the performances will take place on the beach at Jewel Paradise Cove. There will be a main stage and secondary stage for the late-night bonfire sets.
There is an ADA section and also a seating area for those who would like a seat. Center stage is an open area for guests to enjoy the band, dance, etc. There are no seats allowed center stage.
You will receive an emailed letter about 2 weeks prior to your departure with your itinerary of events and general instructions.